PRIVACY POLICY

Controller: Habla Con Ana — Bilingual Speech and Feeding Center (ACMV LLC).

Address: 1452 Avenida Ashford, Suite 303, Condado, San Juan, PR 00907.

Email: info@hablaconana.com · Phone: 787-310-7384.

Information you provide directly: when you complete our contact form or the WhatsApp assistant, we collect your name, email address, and phone number, along with the details you choose to share about your inquiry — for example, the area of interest, the child's age, your preferred schedule, and any message you write.

Technical information: the site may use analytics tools and cookies to understand, in general and aggregate terms, how it is used — for example, pages visited, time on site, device or browser type, approximate location (city or region level), and how you arrived at the site. We use this information only to maintain and improve the site; we do not use it for advertising or to identify you personally.

Payment information: the website does not request or process payments, and we do not collect card or payment-account information through the site.

We do not intentionally collect information directly from children. The site is designed for adults to contact us.

We use your information to respond to your inquiry, coordinate evaluations, screenings, or services, communicate with you about your request, and improve the site.

We do not sell or rent your personal information to third parties.

We share your information only with service providers that help us operate the site and communicate with you, and only as necessary:

Our website hosting provider.

Our email and office-productivity provider, where we receive and organize contact messages.

Website analytics providers that help us understand how the site is used. We do not send them your name, email, phone, or the details of your inquiry.

The messaging platform you choose to use (for example, WhatsApp), when you decide to write to us that way.

If you become a client of the clinic, billing and payments for services are handled outside the website — through our billing system and the payment platform you choose to use (for example, ATH Móvil, PayPal, or Venmo). Those platforms are governed by their own privacy policies.

We may also disclose information if required by law or to protect our legal rights. We do not share your information with third parties for their own marketing.

We may use cookies and similar technologies for analytics within this site. You can block or delete them in your browser settings; the site will keep working.

We do not use advertising cookies or tracking technologies that follow your activity across other websites, and we do not build advertising profiles. We do not allow third parties to use this site to compile your online activity across other websites.

Because we do not perform cross-site tracking, the site does not respond differently to your browser's “Do Not Track” signals.

We use your email and phone to respond to the inquiry you started. We will only send you marketing communications with your consent, and you may withdraw it at any time by replying or writing to info@hablaconana.com.

We keep your information only as long as needed to handle your request and meet legal obligations, and then delete or anonymize it.

We apply reasonable measures to protect your information. If a security breach affecting your personal information were to occur, we will notify affected individuals and Puerto Rico's Department of Consumer Affairs (DACO) in accordance with Puerto Rico Act No. 111 of 2005.

You may request access to, correction of, or deletion of your personal information by writing to info@hablaconana.com. We will respond within a reasonable time.

The site is directed to adults. We do not knowingly solicit or collect information online directly from children under 13. If you believe a child sent us information directly, write to info@hablaconana.com and we will delete it.

Our site links to external services (for example, Instagram, Facebook, and WhatsApp). Those services have their own privacy policies, which we encourage you to review.

We may update this Privacy Policy from time to time. We will post the revised version on this page and indicate the “Last updated” date. Changes take effect on the date they are posted. If the changes are material, we will aim to note it prominently on the site.

This policy is governed by the laws of the Commonwealth of Puerto Rico. For questions about this policy or your information, write to info@hablaconana.com or call 787-310-7384.